Effective Date: April 6, 2026
Last Updated: April 6, 2026
This Privacy Policy describes the policies and procedures of TORREZAM GROUP, S.A. de C.V., operator of the website www.torrezamgroup.com, on the collection, use, and disclosure of your information when you use our website and services. We are committed to protecting your privacy and ensuring you have a positive experience on our site. This policy applies to all users of our site, including those who browse, register an account, make purchases, or otherwise interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide, improve, and personalize our services to you. The types of information we gather include:
1.1. Information You Provide Directly
- Contact and Account Information: When you create an account, place an order, contact customer service, or subscribe to our newsletter, we may collect your name, email address, shipping/billing address, phone number, username, and password.
- Payment Information: We do not directly store sensitive payment card details (like full card numbers or CVV codes) on our servers. Transactions are processed through a secure, third-party payment gateway. We may collect and store a payment method token and basic transaction details (e.g., last 4 digits of your card, transaction amount and date) for order history and fraud prevention.
- Communications: Any correspondence you send to us, such as emails or customer service chats, as well as your product reviews, feedback, and survey responses.
- Profile Information: Information you add to your account profile, such as preferences, wish lists, and order history.
1.2. Information Collected Automatically
When you visit our website, we automatically collect certain data about your device and interaction with our site through cookies, log files, web beacons, and similar technologies.
- Device and Usage Information: This may include your IP address, browser type and version, operating system, device identifiers, referral URLs, pages viewed, clickstream data, date/time stamps, and the amount of time spent on pages. This helps us understand user behavior, diagnose technical problems, and improve site functionality.
- Cookies and Tracking Technologies: We use cookies and similar technologies (like pixels and local storage) to remember your preferences, keep you logged in, analyze site traffic, and facilitate targeted advertising. For more detailed information, please see Section 7 (Cookies and Tracking Technologies) below.
1.3. Information from Third Parties
We may receive information about you from other sources. This includes:
- Social Media Platforms: If you interact with us on platforms like Instagram, Facebook, X, or LinkedIn, we may receive profile information consistent with your settings on that platform.
- Service Providers: Our third-party partners, such as analytics providers and advertising networks, may share information with us.
- Other Sources: Publicly available databases or marketing partners who provide data to help us improve our marketing.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- To Provide and Manage Our Services: To process your transactions, fulfill orders, manage your account, and provide customer support.
- To Communicate With You: To send you transactional emails (order confirmations, shipping updates), respond to your inquiries, and send administrative messages (e.g., policy changes). With your consent, we may send you marketing communications about new products, promotions, and company news via our newsletter.
- To Personalize Your Experience: To recommend products you might like, display content based on your preferences, and remember your settings.
- To Improve Our Website and Services: To analyze how users interact with our site, conduct research, and develop new features, products, and services. Our tagline “Tiny Decor Treasures: Elevate Every Corner with Charming, Affordable Accents” reflects our dedication to enhancing your shopping experience.
- For Security and Fraud Prevention: To monitor and prevent fraudulent activity, unauthorized access to our systems, and other illegal activities. This protects both you and our company.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service and other agreements.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, shipping and delivery, email and text message distribution, marketing and advertising, data analysis, and IT services. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, such as in response to a valid court order, subpoena, or government request, or to protect our rights, property, and safety, or the rights, property, and safety of others.
- Business Transfers: In the event of a merger, acquisition, sale of company assets, financing, or reorganization, your information may be transferred as part of that business transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or use of your information.
- With Your Consent: We will share your information in any other situation where we have obtained your explicit prior consent.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the length of your relationship with us, legal obligations (e.g., for tax and accounting), and the need to resolve disputes or enforce our agreements. Inactive accounts may be deleted after a reasonable period.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. You can exercise many of these rights directly through your account settings or by contacting us.
- Access and Portability: You can request a copy of the personal information we hold about you.
- Correction: You can update or correct inaccurate information in your account.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any marketing email you receive from us. You may continue to receive transactional emails related to your orders.
- Cookies: You can manage your cookie preferences through your browser settings. See Section 7 for more details.
To exercise these rights, please contact us at songance@torrezamgroup.com. We will respond to your request in accordance with applicable law.
6. International Data Transfers
TORREZAM GROUP, S.A. de C.V. is based in Mexico. If you are accessing our website from outside Mexico, please be aware that your information may be transferred to, stored, and processed in Mexico, where data protection laws may differ from those in your country. Our company operates in accordance with this Privacy Policy. When we transfer personal data across borders, we take steps to ensure appropriate safeguards are in place to protect your data.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. A “cookie” is a small data file that is transferred to your computer’s hard drive.
- Types of Cookies We Use:
- Essential/Strictly Necessary Cookies: These are required for the operation of our website (e.g., to keep you logged in during a session or for shopping cart functionality).
- Performance/Analytics Cookies: These allow us to analyze how visitors use our site (e.g., Google Analytics), which helps us improve it.
- Functional Cookies: These remember your choices (like language or region) to provide a more personalized experience.
- Targeting/Advertising Cookies: These are used to deliver ads relevant to you and your interests, both on and off our site.
- Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when one is being placed. Please note that if you disable or refuse cookies, some parts of the website may not function properly or at all.
8. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe a child under 16 has provided us with information, please contact us immediately at songance@torrezamgroup.com.
9. Data Security
We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for data transmission, secure servers, and restricted access to data. Please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account password confidential.
10. Third-Party Links
Our website may contain links to other sites that are not operated by us (e.g., to social media pages like Instagram, Facebook, X, or LinkedIn). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Effective Date” and “Last Updated” date at the top of this page will indicate when it was revised. We will notify you of any material changes by posting the new Privacy Policy on this page and/or by sending you an email notification. We encourage you to review this policy periodically for any updates. Your continued use of the website after any changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
TORREZAM GROUP, S.A. de C.V.
Attn: Privacy Officer
Email: songance@torrezamgroup.com
Physical Address: Av. Enrique Díaz de León #1096, Col. Del Fresno 1ra Sección, C.P. 44900, Guadalajara, Jalisco, México
Telephone: +52 33 2710 3880
Website: www.torrezamgroup.com